Terms and conditions

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Greater London Water

Last Updated: 10 February 2024.

READ THIS ENTIRE AGREEMENT CAREFULLY

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Terms and Conditions
 

1. Introduction
 

Welcome to Greater London Water. These Terms and Conditions govern your use of our services, including water supply pipe replacement, maintenance, and any other services we provide. By engaging our services, you agree to comply with and be bound by these terms.
 

2. Company Details
 

Greater London Water
Registered Office: 10 Fitzroy Square, London, W1T 5HP
Email: hello@greaterlondonwater.co.uk
 

3. Services
 

3.1 Scope of Work
 

Greater London Water provides water mains contracting services, including but not limited to water supply pipe replacement, maintenance, and repair.
 

3.2 Estimates and Quotes
 

All quotes provided by Greater London Water are estimates based on initial assessments. Final costs may vary due to unforeseen circumstances or additional work required. Prices are valid for one month from the date of the quotation.
 

3.3 Unforeseen Conditions
 

In the event that our engineers encounter unusually hard or difficult ground conditions, buried obstacles such as hardcore, metal, cisterns, tanks, foundations, roads, or any other circumstances beyond our control, Greater London Water reserves the right to adjust the contract terms and associated costs. If ground conditions are deemed unforeseen and affect the planned work, Greater London Water will adjust the scope of work and associated costs accordingly, even if the project is already underway.
 

Adjustments to the contract terms may include extensions of time or additional compensation if unexpected conditions are encountered, thereby covering any additional costs incurred due to extended project duration or increased complexity.

 

4. Customer Responsibilities
 

4.1 Access
 

Customers must ensure that Greater London Water has adequate access to the work site. Any delays caused by lack of access will be the customer's responsibility.
 

4.2 Permits and Easements
 

Customers are responsible for obtaining any necessary permits or easements required for the work to be carried out. Greater London Water can assist in this process but is not liable for any delays or issues related to permit acquisition.
 

4.3 Parking Arrangements
 

We require parking for one van, towing a portable compressor, with a minimum of 10m in length. It is the customer’s responsibility to arrange any parking suspensions, obtain visitors parking permits, or reserve parking. Failure to do so may result in aborted visit costs and parking fines being added to the final invoice.
 

5. Payment Terms
 

5.1 Payment
 

Payment is due immediately upon completion of the work.
 

5.2 Deposit
 

All works will require a £400 or 10% deposit, whichever is higher, depending on plant, material, and other costs involved. Payment of the deposit constitutes agreement to these terms and conditions and forms a binding contract between the customer and Greater London Water.
 

5.3 Late Payments
 

Late payments will incur interest at a rate of 8% per annum above the base rate of the Bank of England, calculated daily from the due date until payment is made. In addition, a fixed debt recovery cost will be applied as follows:
 

• Debts up to £999.99: £40
   

• Debts between £1,000 and £9,999.99: £70
   

• Debts of £10,000 or more: £100

6. Warranty and Liability
 

6.1 Warranty
 

The guaranteed term is 25 years and covers defective pipe material, poor workmanship, and failure of direct connections. Excluded from the guarantee is accidental damage by individuals or physical forces such as ground slip, heave, subsidence, or the effects of tree roots. The guarantee is nullified by excavations on to, or further connections to the supply pipe or any modifications made by parties other than Greater London Water.
 

6.2 Liability
 

Greater London Water's liability for any claim arising out of the performance of its services shall be limited to the amount paid by the customer for those services. Greater London Water shall not be liable for any indirect, incidental, or consequential damages.
 

7. Termination
 

7.1 Termination by Customer
 

The customer may terminate the contract by providing 14 days written notice. The customer will be liable for all work completed up to the termination date.
 

7.2 Termination by Greater London Water
 

Greater London Water reserves the right to terminate the contract if the customer breaches any of these terms and conditions. Greater London Water will provide written notice of termination.
 

8. Dispute Resolution
 

Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 

9. Privacy and Data Protection
 

Greater London Water is committed to protecting your privacy. Any personal information collected will be used solely for the purposes of providing our services and will be handled in accordance with our Privacy Policy.

10. Property and Risk
 

Property and goods supplied by Greater London Water, including underground water supply pipes and associated materials, shall remain the Company's property until all sums due from the customer (whether a contractor or property owner) are paid in full. The customer is responsible for covering all risks of loss, damage, or destruction of such goods from the time of installation until full payment is made.
 

If the customer defaults on payment, Greater London Water reserves the right to take the following actions:
 

1. Demand Payment: Formally demand the outstanding payment from the customer, including any applicable interest and debt recovery costs.
    

2. Legal Action: Initiate legal proceedings to recover the outstanding amount, including the unpaid sum, interest, and legal costs.
    

3. Charging Order: Apply for a charging order against the property where the work was performed to secure payment of the outstanding amounts. A charging order places a legal charge on the debtor’s property, ensuring the debt is secured against the property and must be paid out of the proceeds if the property is sold.
    

4. Use of Debt Collection Agencies: Engage the services of a professional debt collection agency to recover the outstanding amount on behalf of Greater London Water.
    

10.1 Property Owner's Liability in Contractor Default
 

In cases where Greater London Water is employed by a contractor, and the contractor defaults on payment, Greater London Water reserves the right to hold the property owner liable for unpaid amounts through the following mechanisms:
 

1. Charging Order: Greater London Water reserves the right to apply for a charging order against the property where the work was performed to secure payment of the outstanding amounts.
    

2. Notification of Potential Liability: Property owners are hereby notified that they may be held responsible for unpaid amounts if the contractor fails to pay Greater London Water. This includes the right to seek payment directly from the property owner under applicable laws.
    

10.2 Acceptance of Terms by Property Owner
 

By allowing work to commence on their property by a contractor employing Greater London Water, the property owner is deemed to have accepted these terms and conditions. 

10.3 Advisement to Property Owners
 

Property owners are strongly advised to:
 

1. Ensure that any contractors employing Greater London Water have made full payment for services rendered by Greater London Water.
    

2. Be aware of the potential for a charging order on their property if payment is not made by the contractor.
    

3. Request proof of payment from the contractor to Greater London Water before making final payments to the contractor.
    

11. Special Conditions
 

If the customer's order contains special conditions, the order will only be accepted on the understanding that those conditions are not at variance with Greater London Water's terms and conditions. In case of variance, Greater London Water's terms and conditions shall prevail.
 

12. Delays and Non-performance
 

Greater London Water shall not be liable for delays or non-performance due to strikes, lock-outs, acts of third parties, or other events or conditions beyond its control.
 

13. Cancellation and Charges
 

13.1 Customer Cancellation
 

Cancellation of orders by the customer cannot be accepted without written agreement from Greater London Water. A minimum of 1 week's notice is required.
 

14. Liability for Existing Pipework
 

Greater London Water accepts no responsibility for any rust or limescale deposits that may occasionally be loosened in the customer’s existing pipework when restoring full water pressure. This is beyond our control and is sometimes a natural consequence of high-pressure water flowing through older pipework.
 

15. Flooring and Surface Reinstatement
 

Greater London Water will take up and put back flooring, including carpets, lino, tiles, and laminate, as best as possible upon completion of the works. The customer may need to organise a relevant tradesperson to put back the flooring to a higher specification. All tarmac areas will be reinstated, but Greater London Water does not guarantee a match in colour and texture with existing tarmac surfaces.

 

16. Legal Responsibilities
 

The customer is responsible for obtaining all required permissions, such as Opening Notices, Rights of Access, Easements, and tree preservation orders. Greater London Water takes no responsibility for works not carried out in accordance with these requirements.
 

17. Entire Agreement
 

These conditions constitute the entire agreement between the customer and Greater London Water. If the customer provides incorrect or misleading information to Greater London Water, and this results in fines or costs for damages, these fines or costs will be the responsibility of the customer.
 

18. Post Works Investigations & Remedials
 

Should the client feel that there are any remedials after we have carried out works, or subsequent issues that result that the client feels are due to our works, these should be brought to our attention immediately. No external contractor or third party should be involved and no costs accrued by the client without Greater London Water's explicit prior written permission. Greater London Water will not be responsible or liable to reimburse the client for any costs incurred in the client choosing to rectify issues themselves without our prior permission. Greater London Water will always have the first opportunity to rectify any issues at their own cost where it is accepted by Greater London Water that it is their responsibility to do so in line with our terms as outlined in the quotation.